FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

Regular USPS 3-6 day shipping is included in the price for US deliveries. You can also quote USPS express shipping for your order at time of purchase.

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

TODAS LAS VENTAS SON FINALES/NO CAMBIOS O DEVOLUCIONES

All sales are final and due to health and security purposes, all topical gels are not eligible for returns, exchanges or refunds. Gels series are considered undergarments so therefore for hygiene reasons we cannot accept returns on any of our Gels, Fajas (Shapewear) or any other Clothing. No Refunds. Please refer to the sizing chart and read carefully the instructions (which is located within each product page) when placing your order to ensure you receive the correct size. We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to exchange worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be exchanged.  No Refunds. Please refer to our Return & Exchanges section on our website to learn about the requirements for exchanges and return packaging.